As we reopen, our guests can rest assured that we are doing everything we can to provide a safe and relaxing stay. We are putting in the below measures and ask both our guests and team to play their part in ensuring a safe surrounding for all:
Enjoy A Safe Stay
Deep Cleaning and Sanitising of Bedrooms
All of our bedrooms receive a deep clean and full sanitisation upon check out of each guest.
Daily Room Service
You will be asked upon arrival if you want your room servicing on a daily basis or if you would rather not have housekeeping enter your room during your stay.
Digital Guest Folder
We have digitised our guest information folder which you can access online.
We ask guests to book a time slot for breakfast to ensure social distancing. These are available at 15-minute intervals from 07:30 to 09:00 Monday to Friday and 8.30am until 10am Saturday & Sunday. You will be asked to book your breakfast slot upon check in.
Our usual breakfast buffet is not available to guests but items are available upon request from your server.
We are asking all guests to sanitise their hands upon arrival and all of team are washing and sanitising their hands regularly.
We ask all guests and our team members to practise safe social distancing and to please be courteous to others in tight spaces.
Track and Trace
Your booking details will be used for Track and Trace should they be needed.
As much as we love interaction with each other, at the moment we need to try and limit this as much as possible so we encourage contactless/card payments.
Staff Health Checks
Staff will undertake temperature and health checks upon arrival for their shift to ensure they are fit to work. It is the individual choice of the staff member whether they choose to wear a protective face visor or not.
We appreciate that we may not have answered all your questions above and so if any queries remain we would like to direct you to our Frequently Asked Questions page on our website HERE, or by all means get in touch directly.
We hope that we have found the balance right between being a great place to stay and keeping you and our team safe however if you have any concerns or feedback then please speak to a member of the team.